Our Applications

Amazon Cloud-Based Solutions from VoiceFoundry

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ServiceNow CTI Connector

CTI integration for Amazon Connect This integration includes basic call control panel that integrates with ServiceNow’s OpenFrame API, providing a seamless integration between the ServiceNow & Amazon.

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Freshdesk CTI Integration

Enables customers to quickly integrate Amazon Connect call details into a clean, simple module within the Freshdesk workspace, giving agents quick access to customer details including ticket history to ensure customer’s support needs are easily resolved.

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Post Call Survey

An advanced post-interaction survey for Amazon Connect solutions. Allows businesses the ability to quickly and easily assess the customer experience following both live agent and IVR interactions. 

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Salesforce CRM Integration

TBD

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Voicemail for Amazon Connect

Voicemail for Amazon Connect is a fully functional voicemail solution that provides agents and supervisors the ability to quickly review and access messages from any device. 

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Custom Application Development

If you are looking to partner in developing an innovative solution that easily integrates and works seamlessly with Amazon Connect, we have you covered.  We can help you identify the right solution and then design and implement it.  We are experts and have partnered with hundreds of customers to deliver the capabilities of Amazon Connect across a variety industries.

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