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Amazon Connect: Beyond the Basics – AI Power Pack

Contact Lens, Tasks, Wisdom, Voice ID

Amazon Connect: Beyond the Basics Mini-Workshop Series

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This small group, interactive workshop series offers an opportunity to take your Amazon Connect skillset to the next level. In this technical series, we'll dive deep into some advanced features of Amazon Connect, for those already familiar with the basic Amazon Connect services.

Beyond the Basics - AI Power Pack

In the first of this 5-part workshop series, dive deep into some of the AI capabilities found within Amazon Connect. Explore 4 modules covering practical usage and deployment patterns for: 

  • Contact Lens for Amazon Connect
  • Amazon Connect Tasks
  • Amazon Connect Wisdom
  • Amazon Connect Voice ID

Who Should Watch

Solutions Architects, IT decision makers, and business stakeholders who want a hands-on understanding of the value and scope of this new AI suite of products.


Lecture: Brief introduction to the Beyond the Basics Bootcamp

  • Who is VoiceFoundry
  • The history of Amazon Connect

Contact Lens for Amazon Connect Module

  • Demonstration and usage overview
  • Sensitive data redaction
  • Rules and 3rd party integrations
  • Q/A

Amazon Connect Tasks Module

  • Demonstration and usage overview
  • Routing profile configuration
  • Scheduled tasks
  • API review
  • Q/A

Amazon Connect Wisdom Module

  • Demonstration and usage overview
  • Integrations and API structure
  • Q/A

Amazon Connect Voice ID Module

  • Demonstration and usage overview
  • Integrations and API structure
  • Q/A


  • Closing Remarks
  • Q/A


Kyle Moeller, Solutions Architect

Kyle Moeller joined the VoiceFoundry team in 2018, first as a developer, then quickly moving to the business development group as a Solutions Architect. Prior to working at VoiceFoundry, he worked as a database administrator and software engineer. He joined VoiceFoundry to help companies move from legacy contact center solutions with heavy infrastructure requirements to cloud-based Amazon Connect.

Liz Petrovic, Solutions Consultant - Practice Lead

Liz Petrovic is the Solutions Consultant – Practice Lead for VoiceFoundry APAC and has 20 years of IT experience in the contact centre space. She has had various roles in contact centre management, training, and support during this time. In the last 10 years Liz has moved into the application management and solution design space where she has designed, built, and supported various contact centres from a range of industries.

About VoiceFoundry

With a legacy of over 40 years in the contact center environment, VoiceFoundry provides customized contact center solutions that empower customers to deliver intelligent and dynamic customer experiences across all channels, leveraging AWS. VoiceFoundy specializes in the design and delivery of Amazon Connect, a cloud-based enterprise contact center solution used globally.

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