Lecture: Brief introduction to the Beyond the Basics Bootcamp
- Who is VoiceFoundry
- The history of Amazon Connect
Contact Lens for Amazon Connect Module
- Demonstration and usage overview
- Sensitive data redaction
- Rules and 3rd party integrations
- Q/A
Amazon Connect Tasks Module
- Demonstration and usage overview
- Routing profile configuration
- Scheduled tasks
- API review
- Q/A
Amazon Connect Wisdom Module
- Demonstration and usage overview
- Integrations and API structure
- Q/A
Amazon Connect Voice ID Module
- Demonstration and usage overview
- Integrations and API structure
- Q/A
Wrap-Up