VoiceFoundry is passionate about customer experience. We specialize in the delivery of Amazon Connect cloud-based enterprise contact center solutions around the globe and are uniquely focused on helping businesses improve customer engagement, while maximizing the benefits of the cloud.
Our expertise is focused on AI & natural language automation, CTI, enterprise integration, user experience design, analytics and workforce optimization. With a relentless pursuit of customer success, our team strives to disprove the notion that software projects have to be painful – and that technology must be more difficult to work.
We partner with the best in the market to deliver dynamic interactions for customers. We are experts in deploying Amazon Connect, a cloud-based enterprise contact center solution, as well as other Amazon products that focus on creating customer interactions.
Our team is equipped with best practices and a methodology to make moving to Amazon Connect a great experience. We are focused on understanding your business model and how you envision your customer experience so that we can deliver the right solutions and applications to meet your requirements. We have the right mix of expert knowledge and innovative products with Amazon Web Services to make your vision a reality.
VoiceFoundry is proud to be part of the Waterfield Technologies portfolio of companies. Waterfield Technologies is a leading enterprise software and professional services company providing Voice and Mobility solutions for organizations.
Founded in 1928, Waterfield has provided global solutions in the financial services market for nearly 100 years. With deep experience and technical capabilities, Waterfield develops innovative applications that drive customer engagement and leverage rapid deployment methodologies to adapt applications quickly to changing business needs.
Do you have a plan to migrate your Contact Center to the Cloud? Are you ready for the challenges? We’ll help you uncover the best path! Sign up here for your FREE White Paper: 10 Tips on Migrating to Amazon Connect.