VoiceFoundry, Kustomer & Jabra Present

Amazon Connect Bootcamp

Experience the benefits of a cloud-based contact center with Amazon Connect

Columbus, Ohio
November 13-14, 2019
Idea Foundry
4212 W. State Street
Columbus, OH 43215

Why should you attend?

A sponsored AWS Bootcamp is an opportunity to dive deep into the benefits of deploying the Amazon Connect cloud-based contact center solution. The goal of this course is to provide you with a complete understanding of the core concepts related to the provisioning, configuration and management of Amazon Connect. This course will equip you with a general knowledge of the various AWS services leveraged by Amazon Connect as well as knowledge of available integration methods to CRM, WFM and execution of Lambda functions in order to create call-flow integrations.

Speakers

The VoiceFoundry and Amazon Web Services team will take you through this two-day course helping you gain the core concept knowledge for provisioning and configuring Amazon Connect. This team of specialists have been working with businesses to quickly drive changes in contact centers looking to leverage the power of Amazon Connect.

  • Bryan Carmichael, Director, Strategic Accounts, VoiceFoundry
  • Kyle Moeller, Solutions Consultant, VoiceFoundry
  • Chad Supers, Enterprise Account Executive, Kustomer

Register now!
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Location
Idea Foundry
421 W. State Street
Columbus, OH 43215

Agenda

A two-day event is planned and takes place in a classroom setting featuring lectures and demonstrations with a hands-on opportunity to create a use-case Call Center experience that is relevant to your business.

View Agenda

Prerequisites

The goal of this course is to give you a thorough understanding of the core-concepts in configuring and managing Amazon Connect within your own contact center. Attendees will need to complete a few tasks to ensure a successful experience. Please review and complete the prerequisites prior to your arrival for the course.

View Prerequisites

About VoiceFoundry

VoiceFoundry is passionate about customer experience. We specialize in the delivery of Amazon Connect cloud-based enterprise contact center solutions and are uniquely focused on helping businesses improve customer engagement, while maximizing the benefits of the cloud. Our team is equipped with best practices and a methodology to make moving to Amazon Connect a great experience. We are focused on understanding your business model and how you envision your customer experience so that we can deliver the right solutions and applications to meet your requirements. We have the right mix of expert knowledge and innovative products with Amazon Web Services to make your vision a reality.

About Kustomer

Kustomer is the first people-based, omnichannel platform for customer service. By eliminating data siloes and the need for tickets, your agents can instantly see a 360° view of your customers on 1 screen. Companies like Glossier, Away, and Abercrombie no longer have to juggle multiple systems and can now focus on delivering a seamless and personable customer experience.


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