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Amazon Connect – Lambda and the Open Contact Center

Lambda-open-contact-centre

After more than 20 years working with the traditional contact center technologies, Luke McNamara had seen the industry move from basic call centers to omnichannel customer experience platforms. So when we launched VoiceFoundry, he thought he had a good handle on the features and benefits of Amazon Connect and Amazon’s Customer Experience (CX) ecosystem. McNamara continues to learn in this space and the more he discovers, the more he’s impressed.  Read more about about why Amazon Connect is our core CX platform.

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