VoiceFoundry Presents

Amazon Connect Virtual Bootcamp – Public Sector

Experience the benefits of a cloud-based contact center with Amazon Connect

November 28, 2019
13:00 p.m.

The VoiceFoundry virtual bootcamps take advantage of all the great information that you find in a two-day bootcamp and brings it to you. We know it is often hard to get away, so this half-day online bootcamp is targeted for those looking become familiar with the benefits of deploying Amazon Connect for your office. This is a live half day course with real hands on sections to ensure you get the most out of the event and you will receive a link post event to the content, allowing to go back to specific section.

Why should you attend our virtual event?

A sponsored AWS Bootcamp is an opportunity to get a hands on view of  Amazon Connect and how a cloud-based contact center solution can benefit your business. The goal of this course is to provide you with an understanding of the core concepts related to the provisioning, configuration and management of Amazon Connect. This course will equip you with a general knowledge of the various AWS services leveraged by Amazon Connect as well as knowledge of available integration methods to CRM, execution of Lambda functions in order to create call-flow integrations and demonstrations using the Artificial Intelligence and Machine Learning.

Speakers

The VoiceFoundry and Amazon Web Services team will take you through this one-day course helping you gain the core concept knowledge for provisioning and configuring Amazon Connect. This team of specialists have been working with hundreds of businesses to quickly drive changes in contact centers looking to leverage the power of Amazon Connect.

  • Dan Bloy, VoiceFoundry Solutions Consultant
  • Iain Truesdale, AWS Specialist Solution Architect – Connect, Public Sector
  • Niall Dryburgh, Territory Account Manager UKIR – Local Gov AWS

Agenda

A half-day event is planned and takes place in a virtual course setting featuring lectures and demonstrations with a hands-on opportunity to create a use-case Call Center experience.

View Agenda

Prerequisites

Attendees will need to ensure they have an Amazon AWS Account with full permissions and access. Please let us know if you need assistance with setting up an account.

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About VoiceFoundry

VoiceFoundry is passionate about customer experience. We specialize in the delivery of Amazon Connect cloud-based enterprise contact center solutions and are uniquely focused on helping businesses improve customer engagement, while maximizing the benefits of the cloud. Our team is equipped with best practices and a methodology to make moving to Amazon Connect a great experience. We are focused on understanding your business model and how you envision your customer experience so that we can deliver the right solutions and applications to meet your requirements. We have the right mix of expert knowledge and innovative products with Amazon Web Services to make your vision a reality.


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