Pharmacies have been hit particularly hard recently due to market and economic factors. Heightened risk from the pandemic, ongoing staffing challenges, compiling responsibilities and an increase in number of patient questions result in increased delays and wait times for patients and higher staff burnout. As a result, stress levels for pharmacists have also increased dramatically.
How can pharmacies better support their employees while navigating these challenges? Christian Wagner, CEO at VoiceFoundry, talks with Drug Store News about how data and AI enable adaptability and more personalization for heightened customer experiences.