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As this iconic Australian clothing and footwear retailer grew, so did their need to unify operations. Some priorities the retailer wanted to address included: managing their sales, tracking orders, and automating records of customer service and finance functions in their CRM -- along with recording customer interactions globally. While their rapid expansion was exciting, their information existing in disparate systems meant that the growth was beginning to cause issues.
The clothing and footwear retailer wanted a partner who could walk a mile in their shoes, and solutions for the issues plaguing their otherwise booming business. They chose VoiceFoundry and selected Salesforce and their Service Cloud Voice solution, powered by Amazon Connect contact center.
The retailer partnered with VoiceFoundry, a TTEC Digital company, to deploy Salesforce and their Service Cloud Voice, powered by Amazon Connect contact center. This was part of a larger Salesforce CRM rollout.
With VoiceFoundry’s help, a new customer engagement platform was created for the footwear giant. This allowed them to offer a hyper-personalized customer experience to buyers through combining contact center and CRM technology in a single, unified desktop.