VoiceFoundry Salesforce Capability
Before we jump into discussing the features of the newest release of the Amazon Connect CTI Adapter for Salesforce, we’d like to mention a little bit about how we might help your organization with Salesforce. Alongside AWS, we have helped to add significant amounts of functionality to the Amazon Connect CTI package. In short, we know it well. While the package is full-featured, your business may want or need something different. We have a deep understanding of the Salesforce platform and have dedicated, certified, Salesforce team members to help with everything from consulting and guidance to building a complete Salesforce solution for you. From custom screen pops to IVR-integrated workflows to Lightning and Visualforce application development, we have your Salesforce needs covered.