Contact Centers have the reputation of being big and complex systems that take years to complete from the creation of the architecture to deployment. The thinking is that only the wealthy can afford the fancy market-leading features. Well, it’s certainly not true anymore. Amazon is breaking the trend with Amazon Connect, where, in fact, you can get a basic Contact Center working in minutes and for less than you think!
But don’t imagine that this is some kind of second class version. This is the same solution that the Enterprises use!