Case Studies

Delivering Amazon Connect Solutions with Success

Best Solution for the Best Customer Experience
Amazon Connect proved to be the Contact Center solution suited exactly for the inbound and outbound call traffic requirements needed at AWS HR Services. It provided the flexibility and ease of use which they needed to operate as a self-reliant entity within the larger business environment. VoiceFoundry completed integrations with Salesforce and the migration of all helpdesk functions along with agent support to complete the package. (more…)

Triumph in making connections after a natural disaster
In response to the deadly natural disasters the summer of 2017, the Red Cross was in urgent need of expanding their call center to receive and respond to thousands of desperate individuals and agencies – and they needed a resolution quickly. Amazon Connect was able to serve as the flexible and scalable solution immediately and the AWS and VoiceFoundry team sent up a new call center with phone lines, call routing rules and trained agents within 48 hours. (more…)

Smarter and Reliable Customer Experience
Needing a Contact Center solution to take calls on behalf of KIA Customer Affairs, Agero selected Amazon Connect to fulfill their needs. Linkages to legacy Agero solutions relating to the CRM were imperative to the project and VoiceFoundry was able to successfully deliver results within the aggressive timeline. English, Spanish and Korean language needs were incorporated in the project as were the IVR requirements for collection and validating customer-entered information and CTI screen pop conditions. (more…)