Category: Blog

The last few months in the Amazon Connect world have really been a whirlwind. We had Salesforce’s annual conference Dreamforce in November, quickly followed by AWS’s own annual conference re:Invent in December. And Amazon Connect appeared in both keynotes by each respective company’s CEO. This is truly an incredible journey for a Contact Center platform […]

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Disaster

As we close out 2019, we can look back at some of the year’s most extensive disasters, from tornadoes touching down in the Midwest to fires on the West Coast to some of the most powerful hurricanes along the Eastern seaboard. It seems there is no shortage of tragedies that test our resilience.  For those […]

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Partnership

There are many familiar and powerful partnerships – Batman and Robin, peanut butter and jelly; each partnership brings to mind the reasons why we love to see them together. The affiliations represent power, strength and the ability to solve a major problem the world might be facing.  In this case,  the newly announced partnership between […]

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CCP

After reading our Blog Post titled Amazon Connect and the Agent Desktop, you are now ready to use the extended CCP Demo with your own Amazon Connect instance. By following the steps below, you will be able to set-up your own Amazon Connect Instance using the provided sample extended CCP.   You will be able to […]

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