Category: Business

The last few months in the Amazon Connect world have really been a whirlwind. We had Salesforce’s annual conference Dreamforce in November, quickly followed by AWS’s own annual conference re:Invent in December. And Amazon Connect appeared in both keynotes by each respective company’s CEO. This is truly an incredible journey for a Contact Center platform […]

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Disaster

As we close out 2019, we can look back at some of the year’s most extensive disasters, from tornadoes touching down in the Midwest to fires on the West Coast to some of the most powerful hurricanes along the Eastern seaboard. It seems there is no shortage of tragedies that test our resilience.  For those […]

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Partnership

There are many familiar and powerful partnerships – Batman and Robin, peanut butter and jelly; each partnership brings to mind the reasons why we love to see them together. The affiliations represent power, strength and the ability to solve a major problem the world might be facing.  In this case,  the newly announced partnership between […]

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cloud

While creating the vision for your Contact Center in the cloud, businesses have an opportunity to consider other elements that can be added to improve the customer experience. Evaluating applications and services that can add value to the way customers interact with your company will keep them satisfied and ultimately, impact the company’s bottom line. […]

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VoiceFoundry’s Luke McNamara has previously written a Blog about the power of using AWS Lambda to access customer data. It’s one of a number of cloud services that make up Amazon’s Cognitive CX suite.  Luke continues his examination of the advances being made in the traditional contact center technologies, utilizing his 20 years in the industry to […]

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