Category: Business

Disaster

As we close out 2019, we can look back at some of the year’s most extensive disasters, from tornadoes touching down in the Midwest to fires on the West Coast to some of the most powerful hurricanes along the Eastern seaboard. It seems there is no shortage of tragedies that test our resilience.  For those […]

Read More…

Partnership

There are many familiar and powerful partnerships – Batman and Robin, peanut butter and jelly; each partnership brings to mind the reasons why we love to see them together. The affiliations represent power, strength and the ability to solve a major problem the world might be facing.  In this case,  the newly announced partnership between […]

Read More…

cloud

While creating the vision for your Contact Center in the cloud, businesses have an opportunity to consider other elements that can be added to improve the customer experience. Evaluating applications and services that can add value to the way customers interact with your company will keep them satisfied and ultimately, impact the company’s bottom line. […]

Read More…

VoiceFoundry’s Luke McNamara has previously written a Blog about the power of using AWS Lambda to access customer data. It’s one of a number of cloud services that make up Amazon’s Cognitive CX suite.  Luke continues his examination of the advances being made in the traditional contact center technologies, utilizing his 20 years in the industry to […]

Read More…

Notification

What happens when a Contact Center agent has their headset plugged in but steps away from their computer and then receives a call?  Or if the agent misses the browser notification that pops up at the bottom of their screen?  Wouldn’t it be nice to enable an additional notification ringtone that plays through a different […]

Read More…

Voicemail

Voicemail still holds a great deal of relevance within the modern contact center and is often fundamental to acceptable customer communication. VoiceFoundry delivers Voicemail for Amazon Connect as a vital element for our customers’ contact center operations. This solution provides both agents and supervisors the ability to access voicemail messages on the fly, from any device. […]

Read More…


X