Category: Business

Partnership

There are many familiar and powerful partnerships – Batman and Robin, peanut butter and jelly; each partnership brings to mind the reasons why we love to see them together. The affiliations represent power, strength and the ability to solve a major problem the world might be facing.  In this case,  the newly announced partnership between […]

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While creating the vision for your Contact Center in the cloud, businesses have an opportunity to consider other elements that can be added to improve the customer experience. Evaluating applications and services that can add value to the way customers interact with your company will keep them satisfied and ultimately, impact the company’s bottom line. […]

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VoiceFoundry’s Luke McNamara has previously written a Blog about the power of using AWS Lambda to access customer data. It’s one of a number of cloud services that make up Amazon’s Cognitive CX suite.  Luke continues his examination of the advances being made in the traditional contact center technologies, utilizing his 20 years in the industry to […]

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Voicemail still holds a great deal of relevance within the modern contact center and is often fundamental to acceptable customer communication. VoiceFoundry delivers Voicemail for Amazon Connect as a vital element for our customers’ contact center operations. This solution provides both agents and supervisors the ability to access voicemail messages on the fly, from any device. […]

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A genuine Contact Center as-a-Service has finally arrived in the form of Amazon Connect.  In the past, a typical contact center sale could be categorized as anything but as a “service”.  If you needed to reduce the number of agents because of the loss of a contract or add agents during a seasonal peak time, […]

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It’s no secret that universities have a constant battle keeping their curriculums up-to-date with the fast-paced development of artificial intelligence (AI) and automation. Royal Melbourne Institute of Technology (RMIT) is disrupting this institutional norm by preparing their students for working life through company mentorship programs. Companies such as VoiceFoundry, who develop innovative Contact Center technologies for enterprise, are working with students […]

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