Category: Case Study

When fostering brand loyalty and traveler services is your business, your contact center must deliver superior customer support. In January 2020, after Collinson’s very own Chris Barrow attended a two-day Amazon Connect Bootcamp hosted by VoiceFoundry, he was sure Amazon Connect was the perfect solution to transform Collinson’s contact center from functional to 21st century. […]

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Carsales had been hampered by their inflexible on-premise contact centre which was costly and unreliable. As a result, VoiceFoundry recently launched a fully-integrated contact centre for them, integrating all their applications into one Amazon Connect agent desktop. This change cut costs and allowed the business to provide a more personalised and streamlined customer experience. Moreover, […]

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Amazon Connect proved to be the Contact Center solution suited exactly for the inbound and outbound call traffic requirements needed at AWS HR Services. It provided the flexibility and ease of use which they needed to operate as a self-reliant entity within the larger business environment. VoiceFoundry completed integrations with Salesforce and the migration of all helpdesk functions along with agent support to complete the package. […]

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In response to the deadly natural disasters the summer of 2017, the Red Cross was in urgent need of expanding their call center to receive and respond to thousands of desperate individuals and agencies – and they needed a resolution quickly. Amazon Connect was able to serve as the flexible and scalable solution immediately and the AWS and VoiceFoundry team sent up a new call center with phone lines, call routing rules and trained agents within 48 hours. […]

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