Tulsa, Oklahoma – November 21, 2017 – VoiceFoundry, a provider of enterprise cloud-based contact center solutions with a unique focus on customer engagement, today announced the release of a CTI Connector, offering advanced integration between Amazon Connect and ServiceNow®. The CTI Connector has been certified by ServiceNow signifying that VoiceFoundry has successfully completed a set of defined testing focused on integration and interoperability, security and performance. This certification ensures that best practices are utilized in the design and implementation of the VoiceFoundry CTI Connector application.
Delivering seamless customer support with Freshdesk help desk solutions
Tulsa, Oklahoma – March 29, 2017 – VoiceFoundry, a provider of enterprise cloud-based contact center solutions with a unique focus on customer engagement, today announced joining the Freshdesk Marketplace ecosystem as a new partner to deliver a CTI Connector to link voice calls to the Freshdesk help desk ticketing solution for Amazon Connect. Freshdesk, a leading provider of cloud-based customer engagement software, recently launched the Freshdesk Marketplace to create a powerful and innovative ecosystem for customers, developers and partners.
Based on the Amazon Connect platform, the CTI connector enables companies to quickly and cost-effectively integrate VoiceFoundry voice solutions and Freshdesk support ticketing systems, giving contact center agents the information they need to provide an exceptional experience on each and every call. Agents can instantly view caller information using a CTI screen pop – with contact info, service history, ticket ID or simply to open up a new ticket. This functionality allows agents to quickly resolve customer issues as a result of having access to customer data without the need to re-request information from the customer. (more…)
Specialized Voice Provider to deliver expert solutions for Amazon Connect
Tulsa, Oklahoma – March 28, 2017 – VoiceFoundry, a principal provider of enterprise cloud-based contact center solutions with a unique focus on customer engagement, today announced that it is joining the AWS Partner Network (APN) and will be one of the first APN partners to support Amazon Connect. Amazon Connect is a new cloud-based contact center service from Amazon Web Services (AWS). VoiceFoundry is a Waterfield company.
Based on Amazon’s customer service system, Amazon Connect enables customers to quickly set up and manage a contact center solution leveraging the benefits of the Amazon Cloud for that reliability, scalability and attractive pricing models. The offering integrates with customer existing data sets to deliver exceptional customer experiences that are tailored based on their specific requirements and can dynamically change based on past and current interactions. (more…)