All Resources

Resource Type
All Resources
Blog
Case Study
How-to AWS Tutorial
News
Strategy Guide
Upcoming Events
On-Demand Webinars
  • How-to AWS Tutorial
    By customizing the default outbound whisper flow to use the corresponding caller ID, organizations enhance their brand recognition, standardization, and identifiability.
    Configure Custom Caller ID by Queue within a Default Outbound Whisper Flow
  • Blog
    How to adopt tools, processes, and operations that encourage rapid innovation
    How to Adapt to Customer Expectations and Market Shifts
  • 08/04/22
    Insider tips and techniques for building, configuring, and deploying Amazon Connect
    AMAZON CONNECT 101: Virtual AWS Builder's Workshop
  • Blog
    Three strategies your business can adopt to become more like Amazon in meeting the ever-evolving expectations of customers sustainably
    Emulating Amazing: Secrets for Success
  • 10/20/22
    Discover core concepts related to the creation and configuration of Amazon QuickSight and its capability to provide insights into your Amazon Connect historical data
    ADVANCED REPORTING BOOTCAMP Amazon Connect: Beyond the Basics
  • Blog
    Get insight into how customer expectations have changed and what you can do to meet these new expectations
    How to Improve Contact Center Interactions for Agents and Customers
  • 09/22/22
    Learn how to provision, configure, and manage Salesforce Service Cloud Voice
    SERVICE CLOUD VOICE BOOTCAMP Amazon Connect: Beyond the Basics
  • 08/25/22
    Discover core concepts related to the creation and configuration of Amazon Lex and its capability to incorporate self-service interactions into your Amazon Connect call center
    LEX SELF-SERVICE BOOTCAMP Amazon Connect: Beyond the Basics
  • Blog
    How businesses can provide excellent customer experience and support their contact center agents while navigating today's challenges
    Agility and Adaptability Strategies in the Contact Center
  • Discover core concepts related to the creation and configuration of Amazon Lex and its capability to incorporate self-service interactions into your Amazon Connect call center
    LEX SELF-SERVICE BOOTCAMP Amazon Connect: Beyond the Basics
  • Blog
    3 reasons why transforming and modernizing your contact center can help you address trends impacting contact center priorities.
    Three Reasons to Modernize your Contact Center
  • Insider tips and techniques for building, configuring, and deploying Amazon Connect
    AMAZON CONNECT 101: AWS Builder's Workshop
  • 07/21/22
    Amazon Connect Tasks, Wisdom, Voice ID, and Contact Lens for Amazon Connect
    AI POWER PACK BOOTCAMP Amazon Connect: Beyond the Basics
  • Explore 3 methods to take credit card payments with Amazon Connect and the different use cases for each
    PCI COMPLIANCE BOOTCAMP Amazon Connect: Beyond the Basics
  • Blog
    Top Customer Interaction Strategies and Trends in 2022: 4 Tactics Embraced by Leading Organizations
    Top Customer Interaction Strategies and Trends in 2022
  • Blog
    Find out how to customize your outbound caller ID with Call Spoofing or 'Custom Caller ID' for Amazon Connect
    How to Set up Call Spoofing in Amazon Connect
  • Strategy Guide
    Explore 4 strategies to help you build a proactive approach to meet the expectations of customers, agents, and markets
    How to Energize and Strengthen Customer Interactions in 2022
  • Amazon Connect Tasks, Wisdom, Voice ID, and Contact Lens for Amazon Connect
    AI POWER PACK BOOTCAMP Amazon Connect: Beyond the Basics
  • 09/05/22-09/06/22
    2-Day UK in-person workshop
    AMAZON CONNECT 101 (UK): In-Person AWS Builder's Workshop
  • 07/27/22
    Discover core concepts related to the creation and configuration of Amazon QuickSight and its capability to provide insights into your Amazon Connect historical data
    ADVANCED REPORTING BOOTCAMP Amazon Connect: Beyond the Basics
  • Blog
    Perform conversational analytics in real time and post call with Contact Lens for Amazon Connect
    How to Analyze Conversations Using Contact Lens for Amazon Connect
  • 5-Star Customer Service
    Blog
    Explore 3 ways to deliver excellent customer service, even when the path diverges from the customer's initial request
    3 Keys to Exceptional Customer Service
  • News
    An Update on Log4J from VoiceFoundry and TTEC Digital
    Log4J Update
  • News
    The AWS Partner Network (APN) recognized VoiceFoundry’s work to help customers elevate their customer experience leveraging Amazon Connect
    VoiceFoundry Wins Inaugural AWS 2021 Amazon Connect Partner of the Year (UKI) Award
  • Blog
    Migrating to Amazon Connect? Want to keep your existing phone numbers? Here’s your guide to everything you need to know.
    Porting Your Existing Phone Numbers to Amazon Connect
  • On-Demand Webinars
    Learn how to set up an Amazon Connect POC, add webchat, add a QnA chatbot, and integrate Salesforce with Amazon Connect
    Amazon Connect: Customer Enablement Workshops
  • On-Demand Webinars
    Learn how News Corp used Amazon Connect and VoiceFoundry integrations to improve customer experiences and gain platform agility and scalability
    Reinvent Your Customer Experiences Now with Amazon Connect and VoiceFoundry
  • Blog
    Serve your customers with speed and agility through CX as a Service
    Now Is the Perfect Time for CX as a Service
  • On-Demand Webinars
    This webinar will take viewers through an end-to-end journey in business value to Deliveroo
    Deliveroo's Journey with Amazon Connect
  • Blog
    How can the contact center that operates on razor-thin margins increase wages to attract, hire, and retain workers without breaking the bank?
    3 Ways to Balance Wages and Costs in the Contact Center
  • Blog
    Breaking down silos – with a strategic partner – can take CX to the next level
    The Business Upside of CXaaS
  • Strategy Guide
    Making the migration journey to Amazon Connect nothing less than spectacular
    10 Tips on Migrating to Amazon Connect
  • How-to AWS Tutorial
    The Amazon Connect Streams API provides us with huge potential to improve the Agent and Customer experience
    Amazon Connect and the Agent Desktop - Improving Agent and Customer Experience
  • On-Demand Webinars
    Intro to Amazon Connect
    Top compelling reasons to move your contact center to the cloud
  • How-to AWS Tutorial
    Understand your caller's experience once they have left your IVR and are either waiting or dealing with an agent
    Contact Flow Log Analysis with CloudWatch Insights
  • News
    VoiceFoundry offers unique speed and agility with a range of services meant to exceed current customer experience demands in Canada
    TTEC's VoiceFoundry Uses Amazon Connect to Enhance Customer Experience Excellence in Canada
  • Case Study
    Deliveroo Smashes Language Barriers with Real-Time Translator
  • On-Demand Webinars
    Hear from the experts at AWS and VoiceFoundry about the ease of doing business, filling the labor gap and launching a cloud contact center through Amazon Connect
    Setting up a cloud contact center & related solutions available in AWS Marketplace