All Resources

Resource Type
All Resources
Blog
Case Study
How-to AWS Tutorial
News
Strategy Guide
Webinars and Events
  • Strategy Guide
    Making the migration journey to Amazon Connect nothing less than spectacular
    10 Tips on Migrating to Amazon Connect
  • How-to AWS Tutorial
    The Amazon Connect Streams API provides us with huge potential to improve the Agent and Customer experience
    Amazon Connect and the Agent Desktop - Improving Agent and Customer Experience
  • Webinars and Events
    Thursday, October 21, 2021 10am-1pm BST (London)
    LIVE VIRTUAL BOOTCAMP: AWS Builder's Workshop (UK): Cloud Contact Centre
  • Webinars and Events
    Intro to Amazon Connect
    Top compelling reasons to move your contact center to the cloud
  • How-to AWS Tutorial
    Understand your caller's experience once they have left your IVR and are either waiting or dealing with an agent
    Contact Flow Log Analysis with CloudWatch Insights
  • News
    VoiceFoundry offers unique speed and agility with a range of services meant to exceed current customer experience demands in Canada
    TTEC's VoiceFoundry Uses Amazon Connect to Enhance Customer Experience Excellence in Canada
  • Case Study
    Deliveroo Smashes Language Barriers with Real-Time Translator
  • Webinars and Events
    Hear from the experts at AWS and VoiceFoundry about the ease of doing business, filling the labor gap and launching a cloud contact center through Amazon Connect
    Setting up a cloud contact center & related solutions available in AWS Marketplace
  • Blog
    Overnight, priorities were upended, timelines brought forward to 'yesterday' and innovation was accelerated by several years
    The Never-Ending Year
  • News
    CX Solutions Enable Companies to Quickly Deploy Remote Contact Center Technologies to Meet Increasing Demands for Customer Engagement
    VoiceFoundry, a TTEC Digital Company, Helps Support the Launch of Professional Services Offerings in AWS Marketplace
  • Case Study
    Taking Customer Experience to the Next Level
  • Case Study
    Protecting Customer Service Continuity
  • Webinars and Events
    Build a bulletproof business case to migrate your contact center to the powerful cloud-based contact center platform – Amazon Connect
    Amazon Connect Business Case Bootcamp
  • How-to AWS Tutorial
    Provide agents the ability to leave pre-recorded messages on a customers' voicemail system
    Voice Drop for Amazon Connect
  • Case Study
    Create More Powerful Connections with Amazon Connect
  • Blog
    Amazon Connect is front and center as a great strategic choice for social distancing
    Connecting the Contact Center
  • News
    TTEC Signs Agreement to Acquire VoiceFoundry, Setting the Foundation for Significant Future Growth with Amazon Connect
    TTEC Signs Agreement to Acquire VoiceFoundry
  • Webinars and Events
    Insider tips and techniques for building, configuring, and deploying Amazon Connect
    ON-DEMAND BOOTCAMP: AWS Builder's Workshop: Cloud Contact Center
  • How-to AWS Tutorial
    Enables callers to keep their place in queue with a q-bot, also known as a virtual queue
    The ultimate callback in queue survival guide
  • Blog
    A great customer experience begins with a positive employee experience
    3 Tools that Optimize Interactions in Amazon Connect’s Cloud Contact Center
  • Webinars and Events
    SPOTLIGHT WEBINAR: Learn about Advanced Reporting in Amazon Connect
    Powerful Insights with Amazon Connect Reporting
  • Webinars and Events
    Insider tips and techniques for building, configuring, and deploying Amazon Connect
    ON-DEMAND BOOTCAMP: AWS Builder's Workshop: Cloud Contact Center
  • Webinars and Events
    SPOTLIGHT WEBINAR: Learn about Amazon Connect and Zendesk Integration
    Centralized Service Platform
  • Webinars and Events
    Discover how Healthcare IT Leaders can leverage Amazon Connect’s automation and digitization capabilities
    Execute a "digital-first" CX strategy without increasing headcount or costs
  • News
    VoiceFoundry has seen 400 percent to 600 percent year-over-year growth in its Amazon Connect business since its launch
    Amazon Connect Helps AWS Partner Improve Annoying Customer Service Calls
  • Blog
    An exciting new channel that integrates seamlessly with the Connect ecosystem
    Amazon Connect Chat
  • News
    VoiceFoundry’s customers benefit from the power of Salesforce with contact center solutions
    VoiceFoundry Announces its Consultant Listing on Salesforce AppExchange, the World's Leading Enterprise Cloud Marketplace
  • Blog
    The last few months in the Amazon Connect world have really been a whirlwind
    A Look Back at Recent Amazon Connect Announcements
  • Webinars and Events
    SPOTLIGHT WEBINAR: Learn about the VoiceFoundry Customer Experience Tools
    Workflow Engine
  • Webinars and Events
    SPOTLIGHT WEBINAR: The Web & Mobile Chat Enabled Contact Center
    Chat Ready Contact Center
  • Webinars and Events
    SPOTLIGHT WEBINAR: Learn about Contact Lens for Amazon Connect
    The AI Powered Contact Center
  • News
    Combination of VoiceFoundry’s deep customer journey design expertise with Cyara’s testing and assurance capabilities
    Cyara and VoiceFoundry Partner to Accelerate and Optimize Contact Center Migrations to Amazon Connect
  • News
    A holistic approach to customer and agent interactions, leveraging AWS services
    VoiceFoundry Announces Partnership with SynchroNet
  • Disaster
    Blog
    With a comprehensive disaster response practice, VoiceFoundry is dedicated to supporting efforts to prepare and respond in the event of a disaster
    VoiceFoundry Achieves AWS Public Safety & Disaster Response Competency
  • News
    VoiceFoundry specializes in the design and delivery of solutions for Amazon Connect
    VoiceFoundry Achieves AWS Public Safety & Disaster Response Competency
  • Partnership
    Blog
    The partnership between Salesforce and Amazon Web Services is a match made to drive transformation in the contact center marketplace
    Powerful Partnership Creates Powerful Customer and Agent Experiences
  • How-to AWS Tutorial
    Set-up your own Amazon Connect Instance using the provided sample extended CCP
    Amazon Connect - Extended CCP Demo
  • Blog
    Where should you build your Amazon Connect Instance?
    Distance Makes the Heart Grow Fonder...But It's Bad for Your Customer Experience!