Blogs All Resources Blogs Case Studies How-to AWS Tutorials News Strategy Guides Upcoming Events On-Demand Webinars How to adopt tools, processes, and operations that encourage rapid innovation How to Adapt to Customer Expectations and Market Shifts Three strategies your business can adopt to become more like Amazon in meeting the ever-evolving expectations of customers sustainably Emulating Amazing: Secrets for Success Get insight into how customer expectations have changed and what you can do to meet these new expectations How to Improve Contact Center Interactions for Agents and Customers How businesses can provide excellent customer experience and support their contact center agents while navigating today's challenges Agility and Adaptability Strategies in the Contact Center 3 reasons why transforming and modernizing your contact center can help you address trends impacting contact center priorities. Three Reasons to Modernize your Contact Center Top Customer Interaction Strategies and Trends in 2022: 4 Tactics Embraced by Leading Organizations Top Customer Interaction Strategies and Trends in 2022 Find out how to customize your outbound caller ID with Call Spoofing or 'Custom Caller ID' for Amazon Connect How to Set up Call Spoofing in Amazon Connect Perform conversational analytics in real time and post call with Contact Lens for Amazon Connect How to Analyze Conversations Using Contact Lens for Amazon Connect Explore 3 ways to deliver excellent customer service, even when the path diverges from the customer's initial request 3 Keys to Exceptional Customer Service Migrating to Amazon Connect? Want to keep your existing phone numbers? Here’s your guide to everything you need to know. Porting Your Existing Phone Numbers to Amazon Connect Serve your customers with speed and agility through CX as a Service Now Is the Perfect Time for CX as a Service How can the contact center that operates on razor-thin margins increase wages to attract, hire, and retain workers without breaking the bank? 3 Ways to Balance Wages and Costs in the Contact Center Breaking down silos – with a strategic partner – can take CX to the next level The Business Upside of CXaaS Overnight, priorities were upended, timelines brought forward to 'yesterday' and innovation was accelerated by several years The Never-Ending Year Amazon Connect is front and center as a great strategic choice for social distancing Connecting the Contact Center A great customer experience begins with a positive employee experience 3 Tools that Optimize Interactions in Amazon Connect’s Cloud Contact Center An exciting new channel that integrates seamlessly with the Connect ecosystem Amazon Connect Chat The last few months in the Amazon Connect world have really been a whirlwind A Look Back at Recent Amazon Connect Announcements With a comprehensive disaster response practice, VoiceFoundry is dedicated to supporting efforts to prepare and respond in the event of a disaster VoiceFoundry Achieves AWS Public Safety & Disaster Response Competency The partnership between Salesforce and Amazon Web Services is a match made to drive transformation in the contact center marketplace Powerful Partnership Creates Powerful Customer and Agent Experiences Where should you build your Amazon Connect Instance? Distance Makes the Heart Grow Fonder...But It's Bad for Your Customer Experience! Examples of the variety of contact center solutions available Cloud Migration - Build on the Opportunities What would you do if your contact center could easily query your customer data? Cognitive CX -AI Powered Insights and Amazon Connect Provide agents and supervisors the ability to access voicemail messages on the fly, from any device Voicemail for Amazon Connect A genuine Contact Center as-a-Service has finally arrived in the form of Amazon Connect Goodfellas to Good Partners - Contact Center as-a-Service Preparing students for working life through company mentorship programs VoiceFoundry Mentors University Students to Employ Lex Chatbots & Amazon Connect The place to be to get up and close with AWS Product, Developer and Partner teams re:Invent 2018 - ML & AI Steal the Show Why Amazon Connect is our core CX platform Amazon Connect – Lambda and the Open Contact Center Being released with a controlled feature set re-enforces Amazon's focus on value vs. feature parity Amazon Connect Has Some Killer Features - Where to Go From Here? AI continues to transform the way companies can provide people with a better customer experiences Appreciating Natural Language Processing And Natural Language Understanding An assessment of the key benefits that we are seeing Amazon Connect bring to the marketplace How Much Does Great Customer Service Matter in Your Business? User experience is something that you don't normally hear about until something goes wrong User Experience: Why It Matters The Red Cross decided to engage our services as we are an AWS Partner Network (APN) partner and an expert in the implementation of Amazon Connect VoiceFoundry Partners with the American Red Cross and Amazon to Help Save Lives Learn how we implemented a new call center within 48 hours for the American Red Cross Scalability Means Connecting Heroes Faster The cloud plays a vital role in handling traffic spikes by providing scalability as well as speed and cost efficiency Make The Cloud Part Of Your New Year's Resolution Can a cloud migration do more than just save you money, can it actually improve your customer experience? Is Your Head in the Clouds? Customers expect a digital experience when they contact support for assistance Evolution of the Contact Center How do we consistently offer these great experiences and set the bar for a new level of customer service? Setting the New Standard in User Experience The management of a sports team is not that different from the management of contact center agents Baseball and Contact Center Technology Evaluating and analyzing how far it has come is truly a fascinating endeavor Voice Is Not Something New... But It's Definitely Improved What do you need to add, enhance or revamp to deliver a better customer experience? What's your approach to automation?