Category: Blog

Serve your customers with speed and agility through CX as a Service Too often, customer experience (CX) projects can’t keep up with the needs of customers. It takes time, budget, and internal political will to develop new technology implementations, robust data analytics insights, and coordinated channels to match the changing technical and customer landscape. However, […]

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How can the contact center that operates on razor-thin margins increase wages to attract, hire, and retain workers without breaking the bank? How many “help wanted” signs have you seen recently? Nearly everywhere you turn, companies are starving for workers, especially for low-wage jobs. From restaurants and landscaping companies to the contact center and healthcare […]

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Breaking down silos – with a strategic partner – can take CX to the next level. Customers’ expectations are on the rise when it comes to service and support: they want easy, omnichannel options; and quick, seamless resolutions to problems when they arise. Brands are trying to keep up, realizing they need to change their […]

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By Henry Foster January is usually the time I sit back and review the previous 12 months. Maybe it’s just me but it’s hard to believe that 2020 was only 366 days long. My conclusion – nothing has happened, yet everything has changed. Here at VoiceFoundry, 2020 included several significant milestones, one of which included […]

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2020 ushered in significant change in the manner and speed at which contact centers are adapting to new business requirements along with ever changing customer behaviors. Public and private sectors have been impacted in ways not previously seen and social distancing impacts on the contact center are far reaching and long lasting. Thankfully, Amazon Connect […]

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