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Pharmacies have been hit particularly hard recently due to market and economic factors. Heightened risk from the pandemic, ongoing staffing challenges, compiling responsibilities and an increase in number of patient questions result in increased delays and wait times for patients and higher staff burnout. As a result, stress levels for pharmacists have also increased dramatically. […]
Gone are the days of collecting all the data, all the time in order to make decisions about what’s best for your customers and business. Recent technology advancements and tools are better and allow more nuance in capturing data that’s significant for your organization, while even possibly being a more cost-effective option. Instead of sponging […]
Cliff Wiser, VP of Software Architecture at VoiceFoundry, talks with SellingPower about how augmenting voicemail with AI capabilities is a powerful way to discern actionable date from customers’ voicemail messages to get to solutions quickly, improving both the customer experience and agent efficiency. Read the full article here. […]
Contact center agents operate as your company’s front line of service. For better or worse, their interactions with customers, often at the beginning of the customer journey, can have a deep and lasting impact on their perception of your brand and the customer experience (CX) to come. A great agent interaction can lead to more […]
Hoping to shift your customer experience (CX) into a more cohesive, coordinated omnichannel model within your insurance organization? Want to be able to easily adapt to digital-first experiences while reducing costs and improving customer satisfaction? With 84% of customers giving as much weight to the experience they have with your company as the actual services […]
