Category: Business

5-Star Customer Service

If you’ve ever worked in food service or retail, you’ve probably been told “the customer is always right” at some point.  To provide excellent customer service, you had to make the customers leave happy even if it meant catering to bizarre behaviors and requests.  Although this advice is a great foundation for a customer service […]

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Serve your customers with speed and agility through CX as a Service Too often, customer experience (CX) projects can’t keep up with the needs of customers. It takes time, budget, and internal political will to develop new technology implementations, robust data analytics insights, and coordinated channels to match the changing technical and customer landscape. However, […]

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How can the contact center that operates on razor-thin margins increase wages to attract, hire, and retain workers without breaking the bank? How many “help wanted” signs have you seen recently? Nearly everywhere you turn, companies are starving for workers, especially for low-wage jobs. From restaurants and landscaping companies to the contact center and healthcare […]

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Breaking down silos – with a strategic partner – can take CX to the next level. Customers’ expectations are on the rise when it comes to service and support: they want easy, omnichannel options; and quick, seamless resolutions to problems when they arise. Brands are trying to keep up, realizing they need to change their […]

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By Henry Foster January is usually the time I sit back and review the previous 12 months. Maybe it’s just me but it’s hard to believe that 2020 was only 366 days long. My conclusion – nothing has happened, yet everything has changed. Here at VoiceFoundry, 2020 included several significant milestones, one of which included […]

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