Resources

On-Demand Webinars

 

Spotlight Webinars

The VoiceFoundry team will take you through an exciting one-hour course helping you gain the core concept knowledge for utilizing the powerful capabilities of Amazon Connect. Throughout each Spotlight, we will take you through the History of Amazon Connect, discussing the market-leading features, and focus on the newest capabilities for Amazon Connect.

 

Featured Spotlight

Amazon Connect has excellent reporting features out-of-the-box, but what if you wanted to expand the built-in reporting to derive even richer insights about agent performance, handle times or other efficiencies?

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Powerful Insights

Amazon Connect Reporting

July 21, 2020

Workflow Engine

VoiceFoundry CX Tools

June 9, 2020

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Centralized Service Platform

Amazon Connect + Zendesk

May 19, 2020

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Chat Ready Contact Center

Amazon Connect Chat

February 24, 2020

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The AI Powered Contact Center

Amazon Contact Lens

January 27, 2020

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