When migrating your contact center to the cloud, no two journeys are the same. However, through a multitude of customer migrations, we’ve found that many similarities among obstacles, solutions, strategies, and successes also exist. We’ve developed our unique migration methodology around those learnings to make migration a smooth and successful journey for every customer we work with.
We are here to help make your migration to Amazon Connect nothing less than spectacular. Based on our extensive experience in designing and deploying contact centers on the Amazon Connect platform, we have compiled our top 10 tips for you to consider as you migrate to an Amazon Connect cloud contact center.