Strategy Guide

10 Tips on Migrating to Amazon Connect

We have compiled a quick ten tips for you to consider as you look to migrate to a cloud-based contact center.

When looking to make changes most organizations grapple with the same questions: How do I create a plan to migrate my contact center to the cloud? How can I easily make the move to the Amazon Connect solution? What applications do I need to eliminate, enhance, or simply redo?

That’s why we are focused on making the migration journey to Amazon Connect nothing less than spectacular. Based on our extensive experience in designing and deploying Amazon Connect, we have compiled a quick ten tips for you to consider as you look to migrate to a cloud-based contact center.

  • Learn: Understand the power of AWS and its game-changing differences.
  • Assess: Conduct an assessment of existing technology and business objectives.
  • Determine: Consider what you are doing for Advanced Automation.
  • Evaluate: What is your vision for the customer experience?

To read the full checklist and tips to making your migration journey seamless, download our full white paper on “10 Tips on Migrating to Amazon Connect.”

About VoiceFoundry

VoiceFoundry is a leading integration and technology supplier to customers focused on leveraging the power of Amazon Connect and other peripheral AWS Services surrounding the Connect ecosystem. VoiceFoundry was one of the very first Amazon Connect partners, launching its practice in 2016 alongside the AWS unveiling of Amazon Connect. With offices in North America, Sydney, London and Singapore, VoiceFoundry is a global specialty partner helping businesses achieve success and transformation in the contact center using AWS.

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