Amazon has made creating a chatbot easy with Amazon Lex. It is intuitive and quick to get going and there are some excellent blogs and white papers out there to teach you how to get started. However, these resources will only be appropriate to convey very simple ideas and have basic conversation with your customers. […]
Do you want to improve the user experiences in your contact center? Based on how we understand the user today, we know that customers prefer self-service. They want to get their information through a knowledgebase, wiki page, forum posts, or other web applications. Millennials have grown up accustomed to emails and chat communications via Facebook […]
Changing how businesses put the human touch into customer interactions with life-like chatbots. How do you put the humanity back into customer interaction? Over the last few years we have spent so much time and money implementing these great self-service, automated, no-agent needed solutions that we have missed the mark on what customers consider […]
