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Automated Chatbot for Amazon Connect – Implementation

Informed by over 400 client engagements, VoiceFoundry’s Automated Chatbot implementation results in a fully customizable bot that automates, streamlines, and improves the chat experience for your customers and agents. By replacing time-consuming manual chat processes with automated chatbots, you can provide a fast and easy means of communication for both your internal work groups and external customers.

Give customers easy and immediate access to frequently asked questions, saving both customers and employees time.

Features

Push Button Navigation

Easy push button self-navigation helps customers and employees find sought after information in seconds

Retail Assistance

Integrate the bot with your website to suggest products based on browsing history, past purchases, current cart contents, and more

Powered by Amazon Lex

Runs on AWS and powered by Amazon Lex, which understands common spelling errors and can point customers in the right direction

Key features

  • Easy push button self-navigation helps customers and employees find sought after information in seconds
  • Intuitive interface powered by Amazon Lex comprehends requests, including common spelling errors
  • Internal support provides employees information such as schedules, payroll, new hire training, benefits, attendance, and more
  • 3rd party integration gives ability to click-to-move to another app or webpage, or pull content in from an external source
  • Option to include fillable forms
  • Streamlined web application onboarding

Automated Chatbot Implementation

Fast and easy customer communication

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