Contact Center
Experience the power of contact center consulting services
As part of the AWS Partner Network, VoiceFoundry is uniquely focused on deploying Amazon Connect, an easy-to-use omnichannel cloud contact center technology service. Our contact center consulting services with Amazon Connect increases call center operational efficiencies with machine learning (ML), interactive voice response (IVR), and call routing to reduce cost and increase productivity. Our contact center solutions offer easy, self-service configuration and enables dynamic, personal, and natural customer service at scale.
Benefits of Amazon Connect with Contact Center Consulting Services
Simple to Deploy
With just a few clicks call center agents can be up and running using the AWS call center management console, making the creation of call flows more efficient without any major coding required.
Pay-As-You-Go
No minimum monthly fees, no contracts, just pay for what you use. Usage is charged based on number of minutes expended to reduce cost – not the number of agents or customer contacts, or with a bunch of hidden costs.
Scalable
With cloud-based contact center solutions and contact center consulting, there is no limit on infrastructure. Quickly and easily scale your call center up or down based upon workforce management, contact center operations, and customer expectations.
Easy to Integrate
Deliver enriched contact flow experiences with the help of contact center consulting services to take full advantage of automated interactions in real time. Use Amazon Transcribe, Lex and Polly to mine data that can fuel a better interactive customer experience.
AI-Ready
Utilize contact center consulting to start using, or to grow your use of AI and ML tools. Amazon Connect integrates with Amazon Lex intelligent conversation bots to enable more natural sounding language and conversational interactions.
Proven
VoiceFoundry is the largest Amazon Connect service delivery partner on the planet and is engaged in over 225 service integrations with major enterprises. We’ve been providing contact center consulting services for 40+ years and lead the market in leveraging the AWS portfolio of contact center solutions.
Contact center consulting experts in designing and deploying Amazon Connect
Our team of call center consultants has deployed hundreds of Amazon Connect implementations globally, more than any other AWS partner to date. We have grown our practice alongside the Amazon Connect solution and work tightly with their technical teams in order to seamlessly deliver on the full benefits of Amazon Connect.
VoiceFoundry’s call center consultants work with you to assess your business requirements and expectations, analyze customer and agent interactions to better understand your business, uncover areas of opportunity and provide recommendations for applications and services that will extend your contact center operations and deliver the results you are looking for.
We have extensive experience across various industries and are waiting to help you create the next generation in customer experience.
Making the move to the cloud
We offer a complete suite of call center consulting services from discovery and assessment to project management and UX/UI design services.
If you are considering moving your contact centers to the cloud or simply incorporating new capabilities such as AI, machine learning, or conversational chatbots, VoiceFoundry will help you create the right plan and deliver on expectations.
Our Migration Practice Includes:
- Discovery Assessment
- Technology Assessment
- Application Design
- Proof of Concept
- Migration Services
- Managed Services
- Technical Support