A Proven Solution for Public Safety and Disaster Response
Public Safety and Disaster Response service
Do you have the ability to immediately respond if your primary contact center loses all connectivity?
Having a business continuity plan in a disaster is significantly magnified when it comes to contact centers and serving customers. No matter if your agents are taking incoming support or sales calls, it’s a well-known fact that customers who can’t reach you won’t be customers for long.
With VoiceFoundry’s Public Safety and Disaster Response service, we ensure the availability of your mission-critical contact center. With scalable, flexible and comprehensive capabilities you can be assured that in the event of a natural disaster or human-error-related outage, it is “business as usual” for your customers.
VoiceFoundry offers a proven solution built around Amazon Connect for organizations across all industries and profiles.
- Instant failover for your contact center
- Scale and burst capability around AWS
- Immediately stand up instant connectivity for agents around the globe
- Complete bursting and failover when nature strikes
- Port existing applications and agent integration seamlessly with Amazon Connect
Benefits of a Disaster Response Solution
Explore Related Case Studies
Triumph in Making Connections After a Natural Disaster – Red Cross Case Study
Smarter and Reliable Customer Experience – Agero Case Study