Service Cloud Voice Powered by Salesforce and AWS
As one of the few organizations partnered with both Salesforce Service Cloud and a Premier Integrator for Amazon Connect, VoiceFoundry is in a unique position to help you design and implement Service Cloud Voice for your call center. Our team of contact center experts possess a deep understanding of Salesforce and the AWS ecosystem, and we have delivered more implementations of Amazon Connect than any partner focused on the call center space.
Simple Call Control
Enables agents to quickly handle calls from a single service, cloud-based console.
Real-Time Visibility Across Channels
Supervisors can view the agent workspace, incoming and current calls, and other related digital interactions in real-time.
- Native call control and omnichannel presence syncing
- AWS Connect call flows and Voicebot (Lex), Lambda pre-integration
- Real-time call transcription (Amazon Transcribe) and Lightening API
- Call Playback (S3 Storage)
- Guided voice setup experience
- Omnichannel visibility
- Call analytics with CRM integration
- Real-time call assist and post-call training