Voicemail for Amazon Connect
Providing exceptional customer experience depends on effective communication. VoiceFoundry’s Voicemail for Amazon Connect enables businesses to increase customer satisfaction by making it easier and more convenient for customers to contact them outside of business hours or during peak wait times.
With this tool, businesses can easily turn off and on custom recordings, listen to messages, and delete, forward, or even return calls — all in one easy-to-use web interface.
Key Features of AWS Connect Voicemail
- Access voicemail recordings from an easy-to-use web application or customized agent desktop
- Create custom greetings using AWS Polly
- Access both audio and transcribed text files of customer messages
- Receive new message notifications via Amazon Connect tasks or email
- Delete, forward, or initiate callbacks from within an email message
- Minimal IT resources requires
- Leverages AWS services including Kinesis Video Streaming, Transcribe, Lambda, DynamoDB, SES, and CloudFront to record, transcribe and deliver messages