Tag: Amazon Connect

The Amazon Connect Streams API allows you to create custom interfaces for the soft-phone and provides many functions for interacting with the current connection. It is a powerful set of tools but some of the more sophisticated functions may not be so obvious. This blog post describes how to implement a cold transfer using the […]

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In this Blog post, we’re going to take a look at the kinds of Data generated by Amazon Connect.  This will be the first of a 3 part series that takes a deep dive into this important element – Data. In Part 1 we’ll look at the 7 different types of Data generated by Amazon […]

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VoiceFoundry, a specialist in the design and delivery of solutions for Amazon Connect Tulsa OK – May 17, 2019 – VoiceFoundry, a global provider of enterprise cloud-based contact center solutions leveraging Amazon Web Services (AWS), and authorized Amazon Connect reseller partner, announced today that it has achieved the AWS Service Delivery designation for Amazon Connect, […]

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VoiceFoundry Salesforce Capability Before we jump into discussing the features of the newest release of the Amazon Connect CTI Adapter for Salesforce, we’d like to mention a little bit about how we might help your organization with Salesforce. Alongside AWS, we have helped to add significant amounts of functionality to the Amazon Connect CTI package. […]

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One of the many things that makes Amazon Connect so powerful is the way it can integrate with other AWS services which then provide a rich baseline for our business applications. Amazon Transcribe is one of the newer services offered (it will be 1 on April 4th) and it adds an intriguing augmentation to the […]

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ServiceNow

Its been just over a year since Amazon launched the Quick Start offerings for Amazon Connect.  Quick Starts are designed to be seamless and deployed in a few simple steps.  Originally presented with just 5 integrations, today you have 16 to choose from.  Just take a look at what’s offered: Traditionally, integrations of this nature […]

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