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Voicemail still holds a great deal of relevance within the modern contact center and is often fundamental to acceptable customer communication. VoiceFoundry delivers Voicemail for Amazon Connect as a vital element for our customers’ contact center operations. This solution provides both agents and supervisors the ability to access voicemail messages on the fly, from any device. […]
June 25, 2019 (Tulsa, Okla.) — VoiceFoundry, an SDP-accredited Amazon Connect consulting partner and reseller and provider of enterprise cloud-based contact center solutions with a unique focus on customer engagement, today announced with Service Management Group (SMG), a global customer experience management firm, the release of VoiceFoundry Post-Call Survey powered by SMG AgentTrack for Amazon […]
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Contact Centers have the reputation of being big and complex systems that take years to complete from the creation of the architecture to deployment. The thinking is that only the wealthy can afford the fancy market-leading features. Well, it’s certainly not true anymore. Amazon is breaking the trend with Amazon Connect, where, in fact, you […]
The Amazon Connect Streams API allows you to create custom interfaces for the soft-phone and provides many functions for interacting with the current connection. It is a powerful set of tools but some of the more sophisticated functions may not be so obvious. This blog post describes how to implement a cold transfer using the […]
