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Its been just over a year since Amazon launched the Quick Start offerings for Amazon Connect. Quick Starts are designed to be seamless and deployed in a few simple steps. Originally presented with just 5 integrations, today you have 16 to choose from. Just take a look at what’s offered:
Traditionally, integrations of this nature would have been a significant investment involving scores of people and many months of planning. While the Quick Start approach is not new, it’s certain to be new to the enterprise contact center space. When you stop and consider what’s going on in the industry today, you can really start to see how Amazon Connect is going to differentiate itself in a busy CCaaS Market.
How can you expand on the built-in reporting within Amazon Connect and use the wider AWS Ecosystem to bring real-time connect data into your existing Kibana dashboards? Amazon Connect provides out-of-the-box metrics and reporting that can generate real-time and historical metric reports to monitor efficiency and utilization, agent performance, and other information about your contact center. Sometimes more advanced reporting needs to be designed and implemented in order to meet specific requirements. In this post we’ll explore how sometimes more reporting needs to be designed and implemented in order to meet specific requirements.
