Tag: Amazon Connect

Voicemail

Voicemail still holds a great deal of relevance within the modern contact center and is often fundamental to acceptable customer communication. VoiceFoundry delivers Voicemail for Amazon Connect as a vital element for our customers’ contact center operations. This solution provides both agents and supervisors the ability to access voicemail messages on the fly, from any device. […]

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June 25, 2019 (Tulsa, Okla.) — VoiceFoundry, an SDP-accredited Amazon Connect consulting partner and reseller and provider of enterprise cloud-based contact center solutions with a unique focus on customer engagement, today announced with Service Management Group (SMG), a global customer experience management firm, the release of VoiceFoundry Post-Call Survey powered by SMG AgentTrack for Amazon […]

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The Amazon Connect Streams API allows you to create custom interfaces for the soft-phone and provides many functions for interacting with the current connection. It is a powerful set of tools but some of the more sophisticated functions may not be so obvious. This blog post describes how to implement a cold transfer using the […]

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