Tag: Amazon Connect

Using Kibana for your Amazon Connect Reporting

  • Nov 23
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  • VoiceFoundry
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How can you expand on the built-in reporting within Amazon Connect and use the wider AWS Ecosystem to bring real-time connect data into your existing Kibana dashboards? Amazon Connect provides out-of-the-box metrics and reporting that can generate real-time and historical metric reports to monitor efficiency and utilization, agent performance, and other information about your contact center. Sometimes more advanced reporting needs to be designed and implemented in order to meet specific requirements. In this post we’ll explore how sometimes more reporting needs to be designed and implemented in order to meet specific requirements.

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Amazon Connect Has Some Killer Features – Where to Go From Here?

  • Oct 31
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  • Daniel Bloy
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5 Killer Features

There is no doubt that Amazon Connect is on a trajectory to become a powerhouse in the contact center space. In true Amazon style, the product has been released in MVP (Minimum Viable Product) stages, which allows Amazon to test and learn while gathering customer feedback which then helps shape and drives the product backlog.  After all, they are on a Mission to be Earth’s most customer-centric company.

Amazon Connect is 19 months old, having been released on 28th March 2017 (Amazon Release).  In the last year, Amazon has been building and releasing functions that allow you to see how they are thinking about the product and the potential it has.

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Advancing Amazon Connect Implementation Success

  • Oct 23
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  • VoiceFoundry
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VoiceFoundry, leading consulting services provider for Amazon Connect, expanding into the United Kingdom

Nottingham, United Kingdom– 23 October 2018 – VoiceFoundry, a principal provider of enterprise cloud-based contact center solutions with a unique focus on customer experience and automation in North America, Australia and New Zealand, today announced that it is expanding consulting services for Amazon Connect to the United Kingdom.

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VoiceFoundry Achieves Advanced Consulting Partner Status in the Amazon Web Services Partner Network

  • Oct 9
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  • VoiceFoundry
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AWS Partner Network - Advanced Consulting Partner
VoiceFoundry, a leading consulting services provider for Amazon Connect has achieved APN Advanced Consulting Partner Status

Tulsa, Oklahoma– 9 October 2018 – VoiceFoundry, a principal provider of enterprise cloud-based contact center solutions with a specialized focus on customer experience and automation, today announced its achievement of Advanced Consulting Partner status in the Amazon Web Services (AWS) Partner Network (APN) for the delivery of services in support of Amazon Connect and other AWS services.

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A Brief Look at the New Update Contact Attributes API

  • Sep 27
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  • Daniel Bloy
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Update Contact Attributes API

Released in September 2018, the Contact API for Amazon Connect can be used to update and create new contact attributes. In case you’re not familiar with the term, contact attributes are Key Value Pairs that can be used to store data up to 32767 characters in length and include information such as the name of the caller and why they called.

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VoiceFoundry Presents an Amazon Connect Bootcamp

  • Aug 31
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  • VoiceFoundry
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Amazon ConnectInterested in a hands-on experience designed to get you totally familiar with Amazon Connect? VoiceFoundry is conducting a Bootcamp October 2 and 3, 2018  in San Francisco for FREE. You just need to register in advance.

Date: Tuesday, October 2 and Wednesday, October 3, 2018
Time: 8:00 AM – 5:00 PM PST
Location: AWS Office, 475 Sansome Street, 10th Floor, San Francisco, CA 94111

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