Do you want to improve the customer experience of your Contact Center? Most customers today prefer to self-service; they want to get their information through a knowledgebase, wiki page, or forum posts. Millennials have grown up accustomed to email and chat rather than telephone calls. Most millennial customers are going to contact customer service directly as a last resort. All of this means that your user experience can be improved vastly through the use of a chatbot.
Earlier this year Amazon introduced three new services and they’re actually pretty cool. Would you expect anything less from the orange giant? The services will help customers develop applications hosted on AWS that recognize images, add text-to-speech and implement technology from Amazon’s Alexa.
Amazon Rekognition is a service that recognizes actual images. It can detect objects, scenes, and faces in images by going through a batch of millions of images or in real-time. Even more fascinating – it can detect smiles or frowns. Applications can be built to search and compare faces.
“It can pick out an image you ask for, of a woman, a car, a steering wheel and from that can search for images of women driving a car,” said AWS chief executive Andy Jassy about the new service.