Tag: AWS

VoiceFoundry Salesforce Capability Before we jump into discussing the features of the newest release of the Amazon Connect CTI Adapter for Salesforce, we’d like to mention a little bit about how we might help your organization with Salesforce. Alongside AWS, we have helped to add significant amounts of functionality to the Amazon Connect CTI package. […]

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ServiceNow

Its been just over a year since Amazon launched the Quick Start offerings for Amazon Connect.  Quick Starts are designed to be seamless and deployed in a few simple steps.  Originally presented with just 5 integrations, today you have 16 to choose from.  Just take a look at what’s offered: Traditionally, integrations of this nature […]

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VoiceFoundry, leading consulting services provider for Amazon Connect, expanding into the United Kingdom Nottingham, United Kingdom– 23 October 2018 – VoiceFoundry, a principal provider of enterprise cloud-based contact center solutions with a unique focus on customer experience and automation in North America, Australia and New Zealand, today announced that it is expanding consulting services for […]

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VoiceFoundry, a leading consulting services provider for Amazon Connect has achieved APN Advanced Consulting Partner Status Tulsa, Oklahoma– 9 October 2018 – VoiceFoundry, a principal provider of enterprise cloud-based contact center solutions with a specialized focus on customer experience and automation, today announced its achievement of Advanced Consulting Partner status in the Amazon Web Services […]

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Amazon Connect

Interested in a hands-on experience designed to get you totally familiar with Amazon Connect? VoiceFoundry is conducting a Bootcamp October 2 and 3, 2018  in San Francisco for FREE. You just need to register in advance. Date: Tuesday, October 2 and Wednesday, October 3, 2018 Time: 8:00 AM – 5:00 PM PST Location: AWS Office, […]

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Chatbot

Do you want to improve the customer experience of your Contact Center? Most customers today prefer to self-service; they want to get their information through a knowledgebase, wiki page, or forum posts. Millennials have grown up accustomed to email and chat rather than telephone calls. Most millennial customers are going to contact customer service directly […]

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