Tag: ccp

CCP

After reading our Blog Post titled Amazon Connect and the Agent Desktop, you are now ready to use the extended CCP Demo with your own Amazon Connect instance. By following the steps below, you will be able to set-up your own Amazon Connect Instance using the provided sample extended CCP.   You will be able to […]

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Update Contact Attributes API Released in September 2018, the Contact API for Amazon Connect can be used to update and create new contact attributes. In case you’re not familiar with the term, contact attributes are Key Value Pairs that can be used to store data up to 32767 characters in length and include information such […]

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