Tag: Contact Center

ServiceNow

Its been just over a year since Amazon launched the Quick Start offerings for Amazon Connect.  Quick Starts are designed to be seamless and deployed in a few simple steps.  Originally presented with just 5 integrations, today you have 16 to choose from.  Just take a look at what’s offered: Traditionally, integrations of this nature […]

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A genuine Contact Center as-a-Service has finally arrived in the form of Amazon Connect.  In the past, a typical contact center sale could be categorized as anything but as a “service”.  If you needed to reduce the number of agents because of the loss of a contract or add agents during a seasonal peak time, […]

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chatbots

It’s no secret that universities have a constant battle keeping their curriculums up-to-date with the fast-paced development of artificial intelligence (AI) and automation. Royal Melbourne Institute of Technology (RMIT) is disrupting this institutional norm by preparing their students for working life through company mentorship programs. Companies such as VoiceFoundry, who develop innovative Contact Center technologies for enterprise, are working with students […]

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5 Killer Functions

There is no doubt that Amazon Connect is on a trajectory to become a powerhouse in the contact center space. In true Amazon style, the product has been released in MVP (Minimum Viable Product) stages, which allows Amazon to test and learn while gathering customer feedback which then helps shape and drives the product backlog.  […]

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VoiceFoundry, leading consulting services provider for Amazon Connect, expanding into the United Kingdom Nottingham, United Kingdom– 23 October 2018 – VoiceFoundry, a principal provider of enterprise cloud-based contact center solutions with a unique focus on customer experience and automation in North America, Australia and New Zealand, today announced that it is expanding consulting services for […]

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Amazon Connect

Interested in a hands-on experience designed to get you totally familiar with Amazon Connect? VoiceFoundry is conducting a Bootcamp October 2 and 3, 2018  in San Francisco for FREE. You just need to register in advance. Date: Tuesday, October 2 and Wednesday, October 3, 2018 Time: 8:00 AM – 5:00 PM PST Location: AWS Office, […]

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