Tag: Customer Experience

chatbots

It’s no secret that universities have a constant battle keeping their curriculums up-to-date with the fast-paced development of artificial intelligence (AI) and automation. Royal Melbourne Institute of Technology (RMIT) is disrupting this institutional norm by preparing their students for working life through company mentorship programs. Companies such as VoiceFoundry, who develop innovative Contact Center technologies for enterprise, are working with students […]

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customer service

Coming back from a business trip this week, I realized it had been more than a year since our partnership with Amazon and the Connect team started.  It’s incredible how much has transpired in a year and absolutely stunning the amount of welcome and reception that the platform has received from the marketplace.  At launch, […]

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User experience is something that you don’t normally hear about until something goes wrong.  But what is it really and why does it matter? For starters, user experience, UX for short, is how a person feels when interacting with a digital product. UX has many factors, including usability, accessibility, performance, design/look, utility, ergonomics, overall human […]

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the Cloud in your business.

Make The Cloud Part Of Your New Year’s Resolution Christmas is so close you can probably taste the peppermint candy canes filling your stockings. But how many of you are actually ready – as in finished – with all of your holiday shopping? The thought of heading anywhere close to the mall right now makes […]

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Setting the New Standard in User Experience Any chance you remember the last time you had a really horrible customer experience?  Maybe it was pretty recent and you just got hair-raising chills going back to that moment. Ok, so stop there. Now, on a happier note, are you able to remember a blow-your-socks-off great customer […]

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