Tag: Freshdesk

After more than 20 years working with the traditional contact center technologies, Luke McNamara had seen the industry move from basic call centers to omnichannel customer experience platforms. So when we launched VoiceFoundry, he thought he had a good handle on the features and benefits of Amazon Connect and Amazon’s Customer Experience (CX) ecosystem. McNamara […]

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VoiceFoundry CTI Connector now available from the Freskdesk Marketplace VoiceFoundry is passionate about partnering to create applications that drive the customer experience. We are proud to announce the availability of a VoiceFoundry CTI Connector with the Freshdesk Marketplace help desk ticketing solution that is based on the AWS Connect platform. This radical CTI Connector forges […]

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