Tag: IVR

CloudWatch Insights

So, you have your Amazon Connect Contact Center setup and live.  With the Real-Time and Historical Reports available in the Connect Console, you’re able to see all the calls coming and going, which queues are full or empty, and which agents are busy or available.  Here we can understand your caller’s experience once they have […]

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Most people dread calling their airline, bank, insurance company or other customer service lines only to go through a litany of “press one for…” prompts before hanging up in frustration – often without getting their questions answered or grievances resolved. Enter VoiceFoundry, which is banking on organizations placing increasing value on their customer experiences. The […]

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the Cloud in your business.

Make The Cloud Part Of Your New Year’s Resolution Christmas is so close you can probably taste the peppermint candy canes filling your stockings. But how many of you are actually ready – as in finished – with all of your holiday shopping? The thought of heading anywhere close to the mall right now makes […]

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  Evolution of the Contact Center A long, long time ago…ok, maybe not that long ago, the only thing you expected from contact center agents was for them to provide quick solutions to pressing issues. But thanks to this fourth industrial revolution we’re having and new technology solutions, customers expect a digital experience when they contact support […]

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Setting the New Standard in User Experience Any chance you remember the last time you had a really horrible customer experience?  Maybe it was pretty recent and you just got hair-raising chills going back to that moment. Ok, so stop there. Now, on a happier note, are you able to remember a blow-your-socks-off great customer […]

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