Tag: Self Service

cloud

While creating the vision for your Contact Center in the cloud, businesses have an opportunity to consider other elements that can be added to improve the customer experience. Evaluating applications and services that can add value to the way customers interact with your company will keep them satisfied and ultimately, impact the company’s bottom line. […]

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June 25, 2019 (Tulsa, Okla.) — VoiceFoundry, an SDP-accredited Amazon Connect consulting partner and reseller and provider of enterprise cloud-based contact center solutions with a unique focus on customer engagement, today announced with Service Management Group (SMG), a global customer experience management firm, the release of VoiceFoundry Post-Call Survey powered by SMG AgentTrack for Amazon […]

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