Tag: ServiceNow

After more than 20 years working with the traditional contact center technologies, Luke McNamara had seen the industry move from basic call centers to omnichannel customer experience platforms. So when we launched VoiceFoundry, he thought he had a good handle on the features and benefits of Amazon Connect and Amazon’s Customer Experience (CX) ecosystem. McNamara […]

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Tulsa, Oklahoma – November 21, 2017 – VoiceFoundry, a provider of enterprise cloud-based contact center solutions with a unique focus on customer engagement, today announced the release of a CTI Connector, offering advanced integration between Amazon Connect and ServiceNow®. The CTI Connector has been certified by ServiceNow signifying that VoiceFoundry has successfully completed a set […]

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