Resources / Tutorial Voice Drop with Amazon Connect Telephony Aug 25, 2020 Voice Drop with Amazon Connect Telephony
Resources / Tutorial The Ultimate Callback in Queue Survival Guide Jun 2, 2020 The Ultimate Callback in Queue Survival Guide
Resources / Tutorial Amazon Connect - Extended CCP Demo Nov 8, 2019 Amazon Connect - Extended CCP Demo
Resources / Tutorial Contact Center Agent Notification - Secondary Ringtone Aug 20, 2019 Contact Center Agent Notification - Secondary Ringtone
Resources / Tutorial Monitoring Amazon Connect With AWS CloudWatch Dashboards and Alarms Jul 30, 2019 Monitoring Amazon Connect With AWS CloudWatch Dashboards and Alarms
Resources / Tutorial Setting up Contact Trace Records for Analysis with Amazon Athena Jun 21, 2019 Setting up Contact Trace Records for Analysis with Amazon Athena
Resources / Tutorial AWS Connect Architecture from 1 to 10,000 Agents...It Grows With You! Jun 4, 2019 AWS Connect Architecture from 1 to 10,000 Agents...It Grows With You!
Resources / Tutorial Doing a Cold Transfer with the Amazon Connect Streams API May 30, 2019 Doing a Cold Transfer with the Amazon Connect Streams API
Resources / Tutorial Part 1: Amazon Connect Reporting - Data Sources May 20, 2019 Part 1: Amazon Connect Reporting - Data Sources
Resources / Tutorial Amazon Connect CTI Adapter for Salesforce – What's New & Different? May 2, 2019 Amazon Connect CTI Adapter for Salesforce – What's New & Different?
