Amazon Connect: Beyond the Basics - AI Power Pack - On Demand
This small group, interactive workshop series offers an opportunity to take your Amazon Connect skillset to the next level. In this technical series, we'll dive deep into some advanced features of Amazon Connect, for those already familiar with the basic Amazon Connect services.
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Amazon Connect: Beyond the Basics AI Power Pack
Contact Lens, Tasks, Wisdom, Voice ID
In the first of this 5-part workshop series, dive deep into some of the AI capabilities found within Amazon Connect. Explore 4 modules covering practical usage and deployment patterns for:
- Contact Lens for Amazon Connect
- Amazon Connect Tasks
- Amazon Connect Wisdom
- Amazon Connect Voice ID
Who Should Watch
Solutions Architects, IT decision makers, and business stakeholders who want a hands-on understanding of the value and scope of this new AI suite of products.
Agenda
Lecture: Brief introduction to the Beyond the Basics Bootcamp
- Who is VoiceFoundry
- The History of Amazon Connect
Contact Lens for Amazon Connect Module
- Demonstration and usage overview
- Sensitive data redaction
- Rules and 3rd party integrations
- Q/A
Amazon Connect Tasks Module
- Demonstration and usage overview
- Routing Profile configuration
- Scheduled Tasks
- API review
- Q/A
Amazon Connect Wisdom Module
- Demonstration and usage overview
- Integrations and API structure
- Q/A
Amazon Connect Voice ID Module
- Demonstration and usage overview
- Integrations and API structure
- Q/A
Wrap-Up
- Closing Remarks
- Q/A
Speakers
Kyle Moeller
Solutions Architect
Kyle Moeller joined the VoiceFoundry team in 2018, first as a developer, then quickly moving to the business development group as a Solutions Architect. Prior to working at VoiceFoundry, he worked as a database administrator and software engineer. He joined VoiceFoundry to help companies move from legacy contact center solutions with heavy infrastructure requirements to cloud-based Amazon Connect.