Intro to Amazon Connect

Discover how to quickly drive changes in your contact center by leveraging the power of Amazon Connect. Learn the key strategic ways Contact Center + CX Leaders around the world use this preferred cloud-contact center platform to elevate efficiencies, reduce operational costs, and deliver superior CX.

Join our team of experts as they discuss the universal customer data hub’s unique consumption-based pricing model and…

• how to anticipate what your customers need (before they know what they need)
• best practices for monitoring call quality using sentiment analysis
• ways to improve call center performance with VoiceFoundry’s managed services and support offerings