Discover how to quickly drive changes in your contact center by leveraging the power of Amazon Connect. Learn the key strategic ways Contact Center + CX Leaders around the world use this preferred cloud-contact center platform to elevate efficiencies, reduce operational costs, and deliver superior CX.
Join our team of experts as they discuss the universal customer data hub’s unique consumption-based pricing model and…
- how to anticipate what your customers need (before they know what they need)
- best practices for monitoring call quality using sentiment analysis
- ways to improve call center performance with VoiceFoundry’s managed services and support offerings