Voicemail for Amazon Connect by VoiceFoundry
You may think Voicemail is a legacy communications approach, yet most businesses still use it as an integral communication avenue within the contact center. VoiceFoundry’s Voicemail for AWS Connect aligns with a standard industry approach for voicemail usage within a contact center.
Voicemail for Amazon Connect is a fully functional Voicemail solution that provides agents and supervisors the ability to quickly access voicemail messages from any device, including a desk phone, email, mobile device or desktop application. In addition, notifications are sent to the AWS Connect custom control panel (CCP) or via email as soon as a customer leaves a message.