Our Solutions

Building the Next Generation of Contact Centers

Solutions that Drive the Customer Experience

VoiceFoundry is relentlessly committed to crafting smarter, more dynamic experiences throughout the entire customer journey. We combine the agility and flexibility of Amazon’s customer experience solutions with our customer engagement services, to deliver solutions that meet the needs of any organization. Our globally-recognized partnership with Amazon Connect uniquely positions us to quickly and easily resolve even the most complex challenges within the contact center, at scale.

Waypoints

Contact Center Migration

Create the ultimate in customer experience by leveraging the power of Amazon Connect, an easy-to-use, omnichannel cloud contact center solution.  We have deployed more Amazon Connect solutions than any other AWS partner and have the expertise to help you drive more value from every customer interaction. Our Turnkey Amazon Connect deployments bring you all the benefits and flexibility of AWS in your contact center without hiring or developing the skills needed to build it yourself.

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Click Tracking

Agentless Managed Services

We know no two journeys are the same and companies often need different options to support a contact center solution.Our Managed Services are specifically focused on Amazon Connect with service levels tailored based upon client need. Each offering is designed to support an existing team or functional group that currently provides support for contact center infrastructure. Our delivery practices ensure the best development, implementation and ongoing support for your Amazon Connect contact center solutions are managed and supported for the long term.

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Chat Bot

Conversational AI

Conversational AI, Virtual Assistance and the use of Bots are on the rise today.  Understanding how customers interact with your business and their preferences for engagement are a must. VoiceFoundry’s Conversational AI and Analytics solutions offer a better conversational approach to meet your customers’ needs in this day of fast-paced communication and right-now resolution. Our suite of services  leverage the power of Amazon solutions like Amazon Connect, Lex, Polly and more to deliver a complete experience.

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Data Analytics Package

Data Visualization

Make the most of your data with advanced reporting and analytics tools built with VoiceFoundry experience, expertise, and best practices. If you require more than the native Amazon Connect reporting, we can custom build a solution for you or help with an ISV partner solution for turnkey execution.

 

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CX Design Audit

Innovation Services

What does the future of digital experience mean to you? Our Innovation Services help you begin your digital customer experience on the right path, utilizing the right services and tools, and maximize your benefits.

 

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Lex V2

Automation

Create frictionless customer experiences, regardless of modality, by leveraging what you know about your customers, why they contact you, and how to meet their needs.

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A Proven Solution for Public Safety and Disaster Response

Do you have the ability to immediately respond if your primary contact center loses all connectivity? Having a business continuity plan in a disaster is significantly magnified when it comes to contact centers and serving customers. VoiceFoundry offers a proven solution built around Amazon Connect for organizations across all industries and profiles.

 

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