CREATING AMAZING CUSTOMER EXPERIENCES WITH AMAZON CONNECT – IT’S WHAT WE DO

We are RELENTLESS in the PURSUIT of CUSTOMER SUCCESS. Our teams strive to disprove the notion that software projects have to be complicated and painful – and that technology must create pain to work. VoiceFoundry is focused on helping customers design and deploy a customer experience that is efficient and effective, reducing the pain that often comes along with enterprise deployments.

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Solutions that drive customer experience

VoiceFoundry is uniquely focused on helping businesses improve customer engagement while maximizing the benefits of the cloud. We work across a wide variety of industries, creating solutions that drive interactive experiences which  increase customer satisfaction and loyalty and deliver real business value. It’s our passion.

Contact Center

Combine the right mix of technology solutions to increase agent productivity and customer satisfaction.

Voice Response

Design and deliver easy to use, advanced and integrated interactive voice applications.

User Experience Design

Utilize our data-driven method of improving IVR experience to solve real business problems and delight your customers.

AI & Natural Language

Reduce costs, make agents more effective and improve customer experience in real time. Solve complex cases in minutes.

CRM & CTI Integration

Boost customer interaction opportunities with contextual data.

Workforce Optimization

Ensure effective planning, scheduling and contact center resource management.
0:05
It takes just five minutes to launch and start taking calls with Amazon Connect.
100+
Years of combined experience we have in building speech and contact center solutions worldwide.
1,000,000
And counting, voice interactions our deployed solutions support every day.
2500+
Number of enterprise customer experience applications we have deployed and support every day.

Do you have a plan to migrate your Contact Center to the Cloud? Are you ready for the challenges? We’ll help you uncover the best path! Sign up here for your FREE White Paper: 10 Tips on Migrating to Amazon Connect.

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