Amazon Connect Bootcamp

Experience the benefits of a cloud-based contact center with Amazon Connect.

Sponsored by VoiceFoundry

March 13-14 • San Francisco

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Why Should You Attend?

A sponsored AWS Bootcamp is an opportunity to dive deep into the benefits of deploying the Amazon Connect cloud-based contact center solution.  The goal of this course is to provide you with a complete understanding of the core concepts related to the provisioning, configuration and management of Amazon Connect.

This course will equip you with a general knowledge of the various AWS services leveraged by Amazon Connect as well as knowledge of available integration methods to CRM, WFM and execution of Lambda functions in order to create call-flow integrations.

Agenda

A two-day event is planned. Day One takes place in a classroom setting featuring lectures and demonstrations with a hands-on approach. Day Two is a free-form ‘Builders-Day’ enabling you to create a use-case Call Center experience that is relevant to your business.

Download Agenda

Prerequisites

The goal of this course is to give you a thorough understanding of the core-concepts in configuring and managing Amazon Connect within your own contact center. Attendees will need to complete a few tasks to ensure a successful experience. Please review and complete the prerequisites prior to your arrival for the course.

Download Prerequisites

Featured Speakers

The VoiceFoundry and Amazon Web Services team will take you through this two-day course helping you gain the core concept knowledge for provisioning and configurating Amazon Connect.  This team of specialists have been working with businesses to quickly drive changes in contact centers looking to leverage the power of Amazon Connect.

Speakers for this session:

  • Chris Autrey – VP of Engineering for VoiceFoundry
  • Lynn Teague – Director, Strategic Accounts for VoiceFoundry
  • Gene Ellington – Solutions Consultant for VoiceFoundry

About VoiceFoundry

VoiceFoundry is passionate about customer experience. We specialize in the delivery of Amazon Connect cloud-based enterprise contact center solutions and are uniquely focused on helping businesses improve customer engagement, while maximizing the benefits of the cloud.

Our team is equipped with best practices and a methodology to make moving to Amazon Connect a great experience. We are focused on understanding your business model and how you envision your customer experience so that we can deliver the right solutions and applications to meet your requirements. We have the right mix of expert knowledge and innovative products with Amazon Web Services to make your vision a reality.

Location

San Francisco Bootcamp

March 13-14, 2019
8:00 AM – 5:00 PM PST

Amazon Web Services
475 Sansome St, Floor 10
San Francisco, CA 94111

Dress is business casual.

Transportation

San Francisco Airport (SFO)- 30 minute ride to AWS office
Oakland Airport (OAK)- 30 minute ride to AWS office
BART- https://tickets.sftravel.com/attraction/single/797/199
Visit San Francisco- https://www.sftravel.com/

Hotel Options

W Hotel San Francisco
Address: 181 3rd Street, San Francisco, CA 94103
Phone: (415) 777-5300

The Park Central San Francisco
Address: 50 3rd St, San Francisco, CA 94103
Phone: (415) 974-6400

Staypineapple
Address: 580 Geary St, San Francisco, CA 94102
Phone: (415) 441-2700

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