Interested in a hands-on experience designed to get you totally familiar with Amazon Connect? VoiceFoundry is conducting a Bootcamp October 2 and 3, 2018 in San Francisco for FREE. You just need to register in advance.
Date: Tuesday, October 2 and Wednesday, October 3, 2018
Time: 8:00 AM – 5:00 PM PST
Location: AWS Office, 475 Sansome Street, 10th Floor, San Francisco, CA 94111
Why Should You Attend?
A sponsored AWS Bootcamp is an opportunity to dive deep into the benefits of deploying the Amazon Connect cloud-based contact center solution. The goal of this course is to provide you with a complete understanding of the core concepts related to the provisioning, configuration and management of Amazon Connect.
The course will equip you with a general knowledge of the various AWS services leveraged by Amazon Connect as well as knowledge of available integration methods to CRM, WFM and execution of Lambda functions in order to create call-flow integrations.
A two-day event is planned. Day One takes place in a classroom setting featuring lectures and demonstrations with a hands-on approach. Day Two is a free-form ‘Builders-Day’ enabling you to create a use-case Call Center experience that is relevant to your business. Agenda details here.
The goal of this course is to give you a thorough understanding of the core-concepts in configuring and managing Amazon Connect within your own contact center. Attendees will need to complete a few tasks to ensure a successful experience. Please review and complete the prerequisites prior to your arrival for the course. Prerequisite details here.
The VoiceFoundry and Amazon Web Services team will take you through this two-day course helping you gain the core concept knowledge for provisioning and configuring Amazon Connect. This team of specialists have been working with businesses to quickly drive changes in contact centers looking to leverage the power of Amazon Connect.
Speakers for this session:
- Chris Autrey – VP of Engineering for VoiceFoundry
- Lynn Teague – Director, Strategic Accounts for VoiceFoundry
- Gene Ellington – Solutions Consultant for VoiceFoundry