Amazon Connect Bootcamp

Experience the benefits of a cloud-based contact center with Amazon Connect.

Sponsored by VoiceFoundry and Calabrio

May 7-8 • Irvine

May 22-23 • Amsterdam

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Why Should You Attend?

A sponsored AWS Bootcamp is an opportunity to dive deep into the benefits of deploying the Amazon Connect cloud-based contact center solution.  The goal of this course is to provide you with a complete understanding of the core concepts related to the provisioning, configuration and management of Amazon Connect.

This course will equip you with a general knowledge of the various AWS services leveraged by Amazon Connect as well as knowledge of available integration methods to CRM, WFM and execution of Lambda functions in order to create call-flow integrations.

Agenda

A two-day event is planned. Day One takes place in a classroom setting featuring lectures and demonstrations with a hands-on approach. Day Two is a free-form ‘Builders-Day’ enabling you to create a use-case Call Center experience that is relevant to your business.

Download Agenda for Irvine Download Agenda for Amsterdam

Prerequisites

The goal of this course is to give you a thorough understanding of the core-concepts in configuring and managing Amazon Connect within your own contact center. Attendees will need to complete a few tasks to ensure a successful experience. Please review and complete the prerequisites prior to your arrival for the course.

Download Prerequisites for Irvine Download Prerequisites for Amsterdam

Featured Speakers

The VoiceFoundry and Amazon Web Services team will take you through this two-day course helping you gain the core concept knowledge for provisioning and configurating Amazon Connect.  This team of specialists have been working with businesses to quickly drive changes in contact centers looking to leverage the power of Amazon Connect.

Speakers for Amsterdam session:

  • Daniel Bloy
  • Lynn Teague – Director, Strategic Accounts for VoiceFoundry
  • Brendan Honea
  • Charlie Snedden

Speakers for Irvine session:

  • Lynn Teague – Director, Strategic Accounts for VoiceFoundry
  • Gene Ellington – Solutions Consultant for VoiceFoundry

About VoiceFoundry

VoiceFoundry is passionate about customer experience. We specialize in the delivery of Amazon Connect cloud-based enterprise contact center solutions and are uniquely focused on helping businesses improve customer engagement, while maximizing the benefits of the cloud.

Our team is equipped with best practices and a methodology to make moving to Amazon Connect a great experience. We are focused on understanding your business model and how you envision your customer experience so that we can deliver the right solutions and applications to meet your requirements. We have the right mix of expert knowledge and innovative products with Amazon Web Services to make your vision a reality.

Locations

Irvine Bootcamp

May 7-8, 2019
8:00 AM – 5:00 PM PST

SNA3
40 Pacifica, Suite 100
Irvine, CA 92618

Dress is business casual.

Check in will be on the 2nd floor.

Visitors need to pull a ticket to enter the parking structure, which is located right next to the building address. Visitors can park in designated visitor parking stalls, but if those are not vacant, they can park in any parking stall not marked “Reserved”.

Amsterdam Bootcamp

May 22-23, 2019
8:00 AM – 5:00 PM PST

Amazon Development Center (Netherlands) B.V.
The Cloud Amsterdam
Mr. Treublaan 7, 1097 DP Amsterdam

Dress is business casual.

Hotel

QO Amsterdam
Address: Amstelvlietstraat 4, 1096 GG Amsterdam
Phone: +31 (0)20 220 56 50

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