Category: Business

A genuine Contact Center as-a-Service has finally arrived in the form of Amazon Connect.  In the past, a typical contact center sale could be categorized as anything but as a “service”.  If you needed to reduce the number of agents because of the loss of a contract or add agents during a seasonal peak time, […]

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chatbots

It’s no secret that universities have a constant battle keeping their curriculums up-to-date with the fast-paced development of artificial intelligence (AI) and automation. Royal Melbourne Institute of Technology (RMIT) is disrupting this institutional norm by preparing their students for working life through company mentorship programs. Companies such as VoiceFoundry, who develop innovative Contact Center technologies for enterprise, are working with students […]

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re:invent

Amazon re:Invent is one of many Amazon conferences held throughout the year, however, it’s the place to be to get up and close with AWS Product, Developer and Partner teams. Held in Las Vegas this year, the event featured over 50,000 attendees spread over 7 hotels, with 2 Expo halls, many day-long lab events, a […]

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After more than 20 years working with the traditional contact center technologies, Luke McNamara had seen the industry move from basic call centers to omnichannel customer experience platforms. So when we launched VoiceFoundry, he thought he had a good handle on the features and benefits of Amazon Connect and Amazon’s Customer Experience (CX) ecosystem. McNamara […]

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5 Killer Functions

There is no doubt that Amazon Connect is on a trajectory to become a powerhouse in the contact center space. In true Amazon style, the product has been released in MVP (Minimum Viable Product) stages, which allows Amazon to test and learn while gathering customer feedback which then helps shape and drives the product backlog.  […]

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Amazon Connect

Interested in a hands-on experience designed to get you totally familiar with Amazon Connect? VoiceFoundry is conducting a Bootcamp October 2 and 3, 2018  in San Francisco for FREE. You just need to register in advance. Date: Tuesday, October 2 and Wednesday, October 3, 2018 Time: 8:00 AM – 5:00 PM PST Location: AWS Office, […]

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