Category: Business

customer service

    The Cloud and the Foundation of AI Everyone has heard the phrase “in the cloud”. Those white puff balls floating over head seriously contain a massive amount of information – enough to win wars and impeach presidents. While it’s fun to think that the condensed air balls forming animal shapes high in the […]

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Cloud

  Amazon Migration Season is Now Change is hard, we get it. Remember when research used to be done by scouring through a set of brown and gold encyclopedias that you’d have to hope were still relevant? Who even has the shelf space for something like that anymore? While I miss the feel and the […]

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Amazon Connect

  Three Amazon Services You Have Probably Not Heard Of… Earlier this year Amazon introduced three new services and they’re actually pretty cool. Would you expect anything less from the orange giant? The services will help customers develop applications hosted on AWS that recognize images, add text-to-speech and implement technology from Amazon’s Alexa. Amazon Rekognition […]

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Amazon Lex

As you know, Amazon is taking over the world. Ok maybe that’s an exaggeration but it sure does seem like it! Every day I wake up to what seems like yet another announcement that Amazon has entered a new sector and of course, within seconds, they are already dominating it. I am a proud supporter. […]

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Millennials Customer Service

  With today’s ever competing, transparent marketplace, it’s easier than ever for consumers to shop around with the touch of a button to find not only the best deal, but also the best company to do business with.  Reviews, both good and bad, are readily available from a mass of one click links. So how do […]

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VoiceFoundry CTI Connector now available from the Freskdesk Marketplace VoiceFoundry is passionate about partnering to create applications that drive the customer experience. We are proud to announce the availability of a VoiceFoundry CTI Connector with the Freshdesk Marketplace help desk ticketing solution that is based on the AWS Connect platform. This radical CTI Connector forges […]

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