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Amazon Connect FastStart Program

Capitalize on the unrivaled flexibility and customization of Amazon Connect, without sacrificing deployment speed.

Build Your Ideal Cloud Contact Center with Confidence

FastStart draws from TTEC Digital’s experience executing more than 500 Amazon Connect implementations. While flexibility and customization are core benefits of the Amazon Connect platform, they can make it difficult to stand up an initial instance from scratch. FastStart offers a variety of packages to make Amazon Connect implementation simple.

FastStart Program Packages

Start up

Startup Package

Get started quickly on Amazon Connect voice channels.

Starting at $50,000

Up to 5 Voice Queues

  • Voice only
  • Dual Tone Multi Frequency (DTMF) only
  • Operations Management Portal (OMP)
  • Out of the box (OOTB) reports and Contact Control Panel (CCP)

Intro omni

Intro to Omnichannel Package

Build a strong foundation for self-service and messaging.

Starting at $75,000

Up to 10 Voice Queues

  • Voice & Tasks
  • Operations Management Portal (OMP)
  • Voicemail
  • Choice of one: Agent Workspace or OOTB reports and CCP
  • Next Generation Analytics Suite
  • Lex Bots (Routing Only)

Enterprise

Enterprise Package

Capitalize on a full suite of channels and services.

Starting at $165,000

Up to 20 Voice Queues

  • Voice, Tasks & Chat
  • Operations Management Portal (OMP)
  • Voicemail
  • Data Sciences Suite
  • Choice of one: OOTB reports and CCP; Agent Workspace; Salesforce/Microsoft Connector
  • 4 Lex Bots (Routing & Q&A)
  • Single Sign-On (SSO)

FastStart Component Library

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Conversational Bot Design

Ensures every interaction is customer worthy

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Data Analytics Package

Provides insights into the performance of your contact center

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Chat

Build on Amazon Lex streamlines and improves the chat experience

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Voicemail

Provides an easy-to-use web interface for managing messages and returning calls

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Operations Management Portal

Simplifies management of Amazon Connect contact center operations

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Lex V2

Delivers the most advanced natural language understanding capabilities to chat

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CTI Integrations

For Salesforce, Pega, Microsoft, Dynamic, ServiceNow and Zendesk

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Flow Documenter

Syncs contact center instances across geographies or accounts

The Migration Process

Standing up a proven Amazon Connect solution is as easy as 1-2-3. Our AWS experts will identify the right set of core capabilities to meet your needs, build out a solution you can feel confident about on day one, and then provide additional support as you migrate.

Phase 1 Fast Start Phase 1

Discovery and Design

  • Identify your needs with our CX consultants
  • Select your package 
Phase 2 Fast Start Phase 2

Test and Tune

  • Optimize and fine-tune each of the selected solutions from our prebuilt solutions library
Phase 3 Fast Start Phase 3

Launch and Support

  • Deploy your new Amazon Connect instance
  • Receive additional support as you migrate

Why TTEC Digital

With over 40 years of experience as an industry leader and partnerships that span the world’s top technology providers, TTEC Digital is uniquely suited to address your toughest customer experience challenges. Our experts will provide actionable insights and recommendations at every step while our proven methodology will help you optimize your contact center operations, improve customer satisfaction, and drive business success.

Jumpstart Your Move to Amazon Connect with FastStart

Our FastStart program is designed to give organizations of all shapes and sizes a ready-made package of solutions to increase time-to-value. Contact one of our AWS experts to get started.